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FAQ
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1. What are the shipping charges?Shipping is completely free for all domestic orders.
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2. Do you offer international shipping?Yes, we offer international shipping to select countries. Shipping costs will be applicable and delivery times for international orders will vary and are calculated at checkout.
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3. How long does delivery take?Orders processed within India, typically arrive within 7-10 business days, while international deliveries may take 7-16 days. Detailed delivery information will be included in your confirmation email.
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4. How can I track my order?Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment on our courier partner's tracking page.
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5. What should I do if my package is delayed?If your package is delayed beyond the estimated delivery time, please contact our customer support team with your order number for assistance.
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6. Can I change my delivery address after placing an order?Address changes are possible only if the order has not been dispatched. Contact customer support as soon as possible to request a change.
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7. Do you sell customizable or made-to-order sarees and suits?Currently, we do not offer customization services. However, we may introduce this feature in the future. Stay tuned!
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8. How do I care for my sarees?We recommend dry cleaning or following the specific care instructions mentioned in the product description to maintain the fabric’s quality and longevity.
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9. What if the product I receive is damaged or defective?If you receive a damaged or defective product, please contact our customer support within 2 days of delivery. We will guide you through the return or exchange process.
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10. Do you restock sold-out products?We try to restock popular items. You can subscribe to notifications on the product page to be alerted when it is back in stock.
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11. Are the colors of the products exactly as shown in the pictures?We strive to ensure accurate color representation, but slight variations may occur due to lighting, screen settings, or photography.
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12. Can I return or exchange a product if I don’t like it?Yes, returns or exchanges are allowed within 2 days of delivery, provided the product is unused, undamaged, and in its original packaging with tags intact. Check our return policy for details
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